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Search MilitaryCAC:. Site Map. C ommon A ccess C ard help for your. P ersonal C omputer. Please use Microsoft Edge or Google Chrome. With Army being new for Army personnel, this page will grow with information. To access Army sites follow the steps below , you must also already have an account created.

Problem 1 : The very first time you go to either of the links above you'll be greeted with a screen like this, you will have to manually type in your full email address.

It is identical to your Enterprise Email address, except mail. After you have typed in your new email address, click Next. You can select Yes or No Either way, it will ask you this every time. This means it cannot be set it up on a personal computer using Outlook. Problem 2: Your Email has transitioned to Army Army. CPL vs. SP4, or SGM vs. CSM , you have to visit an ID card office to get it corrected.

This should not be an issue as max life of a CAC is 3 years. Click the X at top right when finished. Problem 5: How do I get support for my Army account? How do I update my information in the Army. Solution 6: Look at Solution above Pr oblem 7: I am stationed in [or visiting] a foreign country and am unable to access my military email from my personal computer.

What can I do? Click Change Adapter Settings, or Change adapter options 4. Select the option Use the following DNS server addresses:. You might try each of them separately. Quad 9 - enter 9. Click OK, then click Close or Cloudflare - enter 1.

Click OK, then click Close. If you are a Spectrum customer, you may need to change the DNS on your router, changing it on the client doesn't seem to allow access for some users like the ideas above. Select the network connection service you want to use usually Wi-Fi or Ethernet, unless you named it something else in the list, then click the Advanced button.

When you're finished, click OK, then close the open window If you are a Spectrum customer, you may need to change the DNS on your router, changing it on the client doesn't seem to allow access for some users like the ideas above. Problem 8: You are trying to update MilConnect [are married to another Service member] and cannot get your information to show you as the Sponsor.

You are probably showing up as a family member. Solution 8 : Follow guide in problem 2 above Problem 9: What do the 3 letters mean after your name and before the sign?

Example: first. You can still view attachments in your browser. For more information, contact your IT administrator. Is this correct? Solution Yes, unfortunately the Army has no plans without a waiver to provide an email address for SPC and below.

Only for CPL and above. How can I do configure my computer? Step 2: CAC Reader driver. Step 3: DoD Certificates. Step 4 : S elect the Authentication certificate when prompted. If you have questions or suggestions for this site, contact Michael J.